United Airlines would have avoided being scoffed all over the internet either if their baggage handlers were a bit careful handling Dave Carroll’s guitar or if their customer support staff was a little bit supportive, at least they wouldn’t have to listen to this song about their poor customer service. This has got to be a lesson for every business that does not do enough to ensure better customer service.

HALIFAX, Nova Scotia – A Canadian musician has become an Internet sensation after posting a song on YouTube about United Airlines breaking his guitar.
Dave Carroll’s video for the song “United Breaks Guitars” was posted on site earlier this week and has received more than 600,000 hits by Thursday evening.
“I was thinking I’d definitely get some action on (YouTube) because the song has been resonating so well with audiences as I’ve been performing it, but I didn’t know it would take off like this,” Carroll said.
MSNBC